Privacy Policy

At Extreme Cleaning Services, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our website extremecleaningservices.com.au and related services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

a) Personal Information

When you submit a form, request a quote, or contact us, we may collect:

• Name
• Email address
• Phone number
• Business name
• Location details
• Payment or billing information (processed securely by third-party providers)

b) Non-Personal Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited and time spent
• Referring URLs

This data helps us improve website performance and user experience.

2. How We Use Your Information

We use your information to:

• Provide and manage our services
• Respond to enquiries and support requests
• Prepare quotes and arrange services
• Process payments and refunds
• Send service notifications and updates
• Improve website functionality and security
• Comply with legal obligations

3. Sharing of Information

We do not sell or rent your personal information.

We may share your information only with:

• Employees, contractors or service providers relevant to your enquiry or booked service
• Trusted third-party partners such as payment, SMS, email, analytics or advertising providers
• Legal authorities where required by law

Third parties are expected to handle information in accordance with applicable privacy requirements.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to remember preferences, understand website usage, measure advertising performance and improve website functionality. You can manage cookies through your browser settings, although some website features may not function properly if cookies are disabled.

5. Data Security

We take reasonable technical and organisational measures to protect personal information against misuse, interference, loss and unauthorised access. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

6. Your Rights and Choices

Subject to applicable law, you may have the right to access or correct personal information we hold about you, request deletion where appropriate, and opt out of certain marketing communications. To exercise these rights, contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

8. Children’s Privacy

Our services are not directed to children under 18 years of age and we do not knowingly collect personal information from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date where appropriate.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact Extreme Cleaning Services.